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Terms and Conditions

Definitions & Interpretations

“Quality Pharmacy Group” means: Quality Pharmacy Group Pty Ltd ACN 090 257 882 of 550 Mount Alexander Road, Ascot Vale in the State of Victoria, 3032.

Quality Pharmacy Group Quality Customer Club program conducted by the Quality Pharmacy Group on such terms and conditions set out below (as may be varied at Quality Pharmacy Group's sole and absolute discretion from time to time, with such changes to be effective immediately upon the changes being posted on the Quality Pharmacy Group website: www.qualitypharmacy.com.au)

“Customer” means any person who applies to become a member of the Quality Customer Club whether by completing the membership form and/or via such other means as may be permitted by Quality Pharmacy Group from time to time.

1. The Customer acknowledges that Quality Pharmacy Group operates pharmacies known as 'Quality
Pharmacy' (“Quality Pharmacy”). 2. By applying to be a member of the Quality Customer Club program
(whether by execution of this document and/or by application through telephone, internet or other
means), the Customer agrees to be bound by these terms and conditions set out herein as varied by
Quality Pharmacy Group at its sole and absolute discretion from time to time with such changes to be
effective immediately upon the changes being posted on the Quality Pharmacy Group website:
www.qualitypharmacy.com.au 3. Only individuals 18 years or over with a current Australian residential
address may be members of the Quality Customer Club program. 4. By applying for membership to the
Quality Customer Club program, a person also agrees to the following: a. to participate in the Quality
Customer Club Program. b. to receive information and promotions from Quality Pharmacy Group
and/or from any other entity/company/person on behalf of Quality Pharmacy Group via, email, mail,
SMS/MMS (where such information has been provided by the Customer). 5. On commencing
membership, the Customer will receive a Quality Customer Club membership card issued on behalf of
Quality Pharmacy Group. The Quality Customer Club membership card shall remain the property of
Quality Pharmacy Group. 6. The Customer must ensure that the Customer keeps Quality Pharmacy
Group notified of any change in the Customer's residential address from time to time within 7 days of such
change. 7. The Customer must immediately, upon becoming aware, notify Quality Pharmacy Group if the
Customer's Quality Customer Club membership card is lost and/or stolen. 8. Quality Pharmacy Group
may refuse any application for membership to the Quality Customer Club program and/or may terminate
any membership to the Quality Customer Club program at any time without being obliged to state a
reason for termination. 9. The Customer may at any time terminate his/her Quality Customer Club
membership by providing verbal or written notice to their local Quality Pharmacy store. 10. Quality
Pharmacy Group reserves the right to withdraw and/or terminate the Quality Customer Club program at
anytime. 11. The Customer must present his or her card with every transaction at any participating
Quality Pharmacy to receive Quality Customer Club points. If the Customer does not have his/her Quality
Customer Club membership card on his/her person at the time of a transaction, a form of photographic
identification will need to be supplied to the Quality Pharmacy Group agent involved in the transaction to
identify the Customer. 12. Quality Customer Club program points cannot be acquired retrospectively.
13. The Customer will receive five Quality Customer Club points for every $1.00 spent at Quality
Pharmacy on eligible items (prescriptions, gift vouchers and other lines may be excluded). For the purpose
of calculating the value of a Customer's purchase, Quality Customer Club points are awarded based on
whole dollars paid, inclusive of GST. Quality points will not accrue on any promotional, discounted,
catalogue lines or all other non-eligible items. 14. Quality Customer Club points can be redeemed after
1500 points have been accumulated on the Customer's Quality Customer Club membership. Quality
Pharmacy Group may at its absolute discretion redeem the Customer's points for vouchers from time to
time, notwithstanding that the Customer may not have requested redemption of his/her Quality Customer
Club points. The redemption value of points may be changed at the absolute discretion of Quality
Pharmacy Group from time to time. Once points are redeemed, the points shall be deducted from the
total of Customer's Quality Customer Club points held by the Customer. Quality Pharmacy Group may
from time to time provide written statements to the Customer regarding the Customer's Quality Customer
Club points. 15. Quality Customer Club points may be issued as a form of reward, voucher or product.
This is subject to change without notice (on such terms as Quality Pharmacy Group may in its absolute
discretion determine from time to time). 16. Subject to clause 14 and 15 above, the Customer is eligible
for a $15.00 gift voucher redeemable only at Quality Pharmacy (which shall expire 30 days from the date
of issue or such other expiry period as Quality Pharmacy Group may in its absolute discretion determine
from time to time) or an equivalent product to that value at Quality Pharmacy Group's absolute discretion,
for every 1500 Quality Customer Club points accrued. All vouchers are for a single transaction only, not
valid in conjunction with any other offers including already discounted or catalogue lines and not
redeemable for cash or transferrable. Birthday vouchers are issued at the end of every month for the
following month. Customers who sign up in the month of their birthday will not be issued with a voucher
until the following year. Cards must be produced to redeem voucher. 17. Quality Customer Club points
and/or vouchers may be issued via email, mail or SMS/MMS. 18. Bonus Quality Customer Club points
may be issued for particular promotional periods on particular/multiple items at Quality Pharmacy
Group's absolute discretion. 19. If the Customer is over 60 years of age (“Quality Customer Club Senior
Customers”), subject to clause 20 below; he/she is eligible for a Quality Customer Club Seniors discount,
whereby the Customer will receive 10% discount on purchases excluding prescriptions, gift vouchers,
catalogues and already discounted items (“10% Seniors Discount”). For the avoidance of doubt, where
the 10% Seniors Discount applies, points are awarded on the net price on eligible purchases paid by the
Quality Customer Club senior Customer. 20. To be eligible for the 10% Seniors Discount, Quality
Customer Club senior Customers must show to Quality Pharmacy Group a Victorian Seniors Card or
Drivers Licence confirming the Customer's identification when applying for membership to the Quality
Customer Club program. 21. The Quality Pharmacy Group is the promoter and owner of the Quality
Customer Club program. Quality Pharmacy Group's headquarters is located at 550 Mt Alexander Rd,
Ascot Vale, Victoria 3032. 22. Quality Pharmacy Group may at its absolute discretion assign the Quality
Customer Club program without notice to the Customer. 23. The Customer cannot assign his/her Quality
Customer Club membership and/or Quality Customer Club points. 24. Where there are unredeemed
Quality Customer Club points under the Quality Customer Club program for a period of 12 months or
more from the date of the last Quality Customer Club point(s) acquired by the customer, Quality Pharmacy
Group may at its absolute and sole discretion terminate the Customer's membership to the Quality
Customer Club program with any Quality Customer Club points outstanding being cancelled and not
redeemable. For the avoidance of doubt, the Customer may at any time thereafter apply for a new
Quality Customer Club membership card.
Updated June 2012.